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Terms of use of MyAccount service

EDF Energy's My Account and/or EDF Energy's Mobile App provide you with an interactive service which is designed to enable you to access and manage your account(s) with us (each being called a "Service").

In these Terms and Conditions of Use (the "Terms") "you" are the customer who has registered for the Services (also a "User") and "we" are EDF Energy Customers plc trading as EDF Energy.

These Terms (as amended from time to time) govern your use of the Services and are therefore binding on you. Please therefore download and/or print a copy of them and retain them for your records. Your use of the Service and the website (the "Website") is also subject to our Privacy Notice and Policy in addition to the Website Terms and Conditions which are available to view via the relevant links on the Website. The Terms are always in addition to those governing the actual energy account(s) that you are using the Services to access and manage online.

We reserve the right to change these Terms and modify or withdraw either of the Services at any time. However, we will endeavour to provide you with advance notice before making any material change.

1. Access

1.1. We will try to ensure that the Services are available 24 hours a day. However, we will not be liable if, for any reason, the Services are unavailable at any time or for any period. 

1.2. Only existing customers of EDF Energy who are able to form legally binding contracts may register to become users of the Services. If you are registering on behalf of a business entity you represent that you have the authority to bind that entity to these Terms and Conditions.

To register as a User please confirm that you have read and understood these Terms and Conditions by ticking the checkbox  during the registration process and clicking on the "Submit" button.

Once the registration process is complete an online identity will be created for you that will enable you to manage your energy account(s) with EDF Energy online using the Services.

You will subsequently receive an email from us to the email address that you have provided to us which will contain a link which you should click on to verify the email address that you have provided. If you do not verify your email address within 24 hours we will send you a reminder email. If you do not verify your email address within 48 hours, your registration will be deleted from our records and you will need to register again should you still wish to benefit from the Service.

1.3. Each time you log on to use the Services you will need to supply your user name and the password provided when you registered as a User. Once you have logged on we will assume that we are dealing with you and that you have agreed to us disclosing information or acting on your instructions without obtaining further confirmation from you. You are responsible for ensuring that your instructions are correct.

1.4. From time to time we may choose to also call you to confirm instructions. Please therefore remember to update us immediately should your contact details change. You can view and amend these by going to our "Contact details" page or by contacting our Customer Services team by telephone on 0333 200 5103 (Small Business (SME) General Enquiries) or 03332 00 5100 (Residential General Enquiries).

1.5. For your protection we will block your account if you enter your log on information incorrectly three times. If we block your account you will need to contact Customer Services on 0333 200 5103 (Small Business (SME) General Enquiries) or 03332 00 5100 (Residential General Enquiries).

1.6. Responsibility for the security of any passwords issued rests with you and you are responsible for all actions taken with your user name and password. Please ensure that you do not disclose your password to anyone, even our customer service advisers. If you need to change your password, you may access MyAccount and select the "Change password" hyperlink shown in the top right-hand corner of the homepage.

Specific Terms for the EDF Energy Mobile App:

1.7. If you are unable to download or use the EDF Energy Mobile App on a compatible device due to any critical fault or defect in the software within a reasonable time of becoming aware of the error we will make available either a repaired or replacement version of the Mobile App at no cost to you. You may have to download a modified or upgraded version of the Mobile App to remedy such issue.

2. Licence

2.1. You are permitted to view, print, and download extracts from the Website (including information relating to you personally from the Service) for your own use on the basis that (save as expressly permitted otherwise) no information or documents are modified in any way and our copyright notices appear on all copies.

2.2. Unless otherwise stated the copyright and other intellectual property rights in all material on this Website are owned by us or our licensors.

2.3. Subject to paragraph 2.1 no part of the Services or documents accessible through it may be reproduced or stored on any other website and or included in any public or private electronic retrieval system or service without our prior written permission.

3. Disclaimer

3.1. To the extent permitted by law we hereby exclude:

3.1.1. all conditions, warranties, and other terms which might otherwise be implied by statute, common law or equity; and

3.1.2. any liability for any direct, indirect, or consequential loss or damage that you may incur in connection with your use or inability to use the Services, including, without limitation any damage to electronic devices, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted office time and any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, whether foreseeable or not; 

3.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor for any other liability which cannot be excluded or limited under applicable law.

3.3. We will not be responsible for any loss or damage caused by any viruses or other technologically harmful material that may infect your electronic device or computer equipment, other software or material or data owned by you due to your use of the Services or to your downloading of any software or data from our Services.

3.4. We will not be legally responsible to you for any event or circumstance beyond our reasonable control.

3.5. Subject to paragraph 3.2, our liability to you under these Terms for any loss and/or damage caused to the User which is not excluded by means of the paragraphs above and is caused by our negligence in relation to provision of the Services shall in all cases be limited to £100 per User.

4. Termination

4.1. We may at our sole discretion restrict your access to the Services without prior notice if we consider that you are abusing the Services or are otherwise acting in breach of the Terms, Website Terms and Conditions or Privacy Policy.

4.2. We have the right to discontinue or suspend either or both of the Services in respect of any one or more of your accounts where you have:

4.2.1. set up more than one account for the same supply;

4.2.2. not used an account for longer than 12 months; or

4.2.3. supplied us with an invalid email address or failed to verify your email address as part of the registration process.

4.3. Where possible we will contact you by email when we discontinue your access to the Services or any part thereof. Your supply will not be affected and we will continue to send your bills through the post. If we discontinue or suspend either Service to you for any of the reasons set out in paragraph 4.2 and you would like it to be reopened please contact Customer Services who will be pleased to assist you with this.

5. Cookies

5.1. In order to provide you with the Services and the Website we use "cookies". Cookies are small files which will be created and/or stored on your computer when you access a website/online application, to enable the website or application to offer certain functionality. For example, the Service uses cookies to remember your account information so that you do not have to input frequently after you've logged in to the Services. If you would like to know more about cookies you could visit a website that provides more detailed information, such as

5.2. Our use of cookies to provide the Service and the Website will be made in accordance with our Cookies Policy. We may update this policy from time to time. By registering for the Service you agree that we may use cookies in accordance with our Cookies Policy (as updated from time to time). In particular, this means that you consent to our creating, downloading and storing all types of cookie on/to your computer, and you accept that some of these cookies may remain stored on your computer after you cease using either of the Services (unless you delete them, which you are free to do at any time).

6. General

6.1. Unless otherwise specified, when you access the Website you will be solely responsible for ensuring that in doing so you comply with any local laws that may apply in the location that you are accessing the site from.

6.2. We are free to modify and update the content of these Terms and to modify or withdraw the Services at any time. We will endeavour to provide you with advance notice of any material changes to these Terms or the Services where possible.
6.3. The Terms, Website Terms and Conditions and Privacy Policy are all governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.

6.4. Your rights and duties under these Terms apply only to you as the User and cannot be transferred to any other person without our written permission. 

6.5. If any part of these Terms is found not to be valid or cannot be enforced in full or in part the rest of these Terms will continue to apply as normal.