We’re keeping things moving for you at this busy time by using a virtual queue.
Please don’t close or refresh the page.
You can skip the queue and give your meter reading outside of MyAccount (you'll need your account number; find it in your EDF emails).
You don't need to apply for any of the latest government support for energy bills. So please delete any email or text asking for personal information or bank details – and report it.
Have a question about your bill, payments, meter readings, moving home, help with debt or how to get in touch? Our help centre has it covered, and more.