Complete your home move

Login to MyAccount to complete your home move.

Request a copy of your bill

There may be times when you need a paper copy of your bill. Login to MyAccount to request this.

Change Direct Debit amount

It’s easy to change your Direct Debit payments. Just give us your contact details and your current Direct Debit amount. Then tell us what you’d like to change your amount to.
You can use the forms below to send requests to our Customer Services team. We'll get back to you as quickly as we can although this could take up to ten days.

Request a replacement key or card for your prepayment meter

Request a replacement Key or Card for your Prepayment meter. Please use this form to request a new key or card for your Prepayment meter. Please note this form is for non urgent requests as it will take around 3 working days to receive it in the post.

Amend your debt collection rate - Prepayment customers only

Amend the debt collection rate on your Key or Card meter. There may be times when you wish to Increase or decrease the amount of money your meter is collecting to clear an outstanding debt. Just give us your contact details and your current repayment amount. Then tell us what you’d like to change the collection rate to.