You can use the forms below to send requests to our Customer Services team. We'll get back to you as quickly as we can although this could take up to ten days.

Move out

We want to make moving out of your home as smooth as possible.

Please send this to us up to 14 days before your move date. This service is currently only available for residential customers. If you are a prepayment customer please phone us on the number below.

This service is currently only available for residential customers. If you are a prepayment customer please call us on 0800 056 7777

Request a copy of your bill

There may be times when you need a paper copy of your bill. You can ask for this simply by filling in your account number and postcode.

Change Direct Debit amount

It’s easy to change your Direct Debit payments. Just give us your contact details and your current Direct Debit amount. Then tell us what you’d like to change your amount to.

Request a replacement key or card for your prepayment meter

Request a replacement Key or Card for your Prepayment meter.
 
Please use this form to request a new key or card for your Prepayment meter.
 
Please note this form is for non urgent requests as it will take around 3 working days to receive it in the post.
 

Amend your debt collection rate - Prepayment customers only

Amend the debt collection rate on your Key or Card meter.
 
 There may be times when you wish to Increase or decrease the amount of money your meter is collecting to clear an outstanding debt.
 
Just give us your contact details and your current repayment amount. Then tell us what you’d like to change the collection rate to.

See if you're eligible and apply for free home improvements

Find out more