- Select Request Form
- Enter Your Details
- Complete Your Request
- Submit Your Request
- We Will Review Your Request
- We'll Get Back To You
You can use the forms below to send requests to our Customer Services team. We'll get back to you as quickly as we can although this could take up to ten days.
We want to make moving out of your home as smooth as possible.
Please send this to us up to 14 days before your move date. This service is currently only available for residential customers. If you are a prepayment customer please phone us on the number below.
This service is currently only available for residential customers. If you are a prepayment customer please call us on 0800 056 7777
There may be times when you need a paper copy of your bill. You can ask for this simply by filling in your account number and postcode.
It’s easy to change your Direct Debit payments. Just give us your contact details and your current Direct Debit amount. Then tell us what you’d like to change your amount to.
See if you're eligible and apply for free home improvementsFind out more